Article: Providing Value To The Users Of Information Systems: A Theory Of The IS-User Relationship Development Journal: Journal of Business and Management (JBM) 1998 Vol.6 No.1 pp.77 - 88 Abstract: The computerization of organizations has become increasingly important since the introduction of first computers in the late 1950s. The rapidly changing business environment and technological advances of the 1990s are triggering major transformation in the way companies organize their work and conduct their business. Information technologies (IT) and information systems specialists are critical enablers of this transformation. Successful provision of an IT-related service depends on the partnership between IS professionals and the user community. Providing value to the users is a means to an end in building these critical IS-user partnerships. The purpose of this paper is to present a theory of how IS specialists provide value to their users through the development of IS-user relationships and the consequences of these value-adding activities to the organization. The theory involves three core processes which have been discovered to be relevant to the way IS professionals provide value. These processes are: inciting, intervening, and informing. Furthermore, the theory specifies the stages through which IS specialists provide value to their business clients. These stages are: building, maintaining, or destroying the IS-user relationships. Inderscience Publishers - linking academia, business and industry through research

Title: Providing Value To The Users Of Information Systems: A Theory Of The IS-User Relationship Development

Authors: Lara Preiser-Houy; Carole E. Agres

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: The computerization of organizations has become increasingly important since the introduction of first computers in the late 1950s. The rapidly changing business environment and technological advances of the 1990s are triggering major transformation in the way companies organize their work and conduct their business. Information technologies (IT) and information systems specialists are critical enablers of this transformation. Successful provision of an IT-related service depends on the partnership between IS professionals and the user community. Providing value to the users is a means to an end in building these critical IS-user partnerships. The purpose of this paper is to present a theory of how IS specialists provide value to their users through the development of IS-user relationships and the consequences of these value-adding activities to the organization. The theory involves three core processes which have been discovered to be relevant to the way IS professionals provide value. These processes are: inciting, intervening, and informing. Furthermore, the theory specifies the stages through which IS specialists provide value to their business clients. These stages are: building, maintaining, or destroying the IS-user relationships.

Keywords: Information systems; IS-user relationship; business value; IS professionals; value-adding activities.

DOI: 10.1504/JBM.1998.141051

Journal of Business and Management, 1998 Vol.6 No.1, pp.77 - 88

Published online: 05 Sep 2024 *

Title: Providing Value To The Users Of Information Systems: A Theory Of The IS-User Relationship Development

Keep up-to-date