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Title: Cross-Functional Team Decision-Making and Learning Outcomes: A Qualitative Illustration

Authors: Mark A. Clark; Susan D. Amundson; Robert L. Cardy

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: Members of cross-functional teams in a large, multi-site organization discuss their experience in completing various decision tasks, illustrating a confluence of research literature relating to workgroup dynamics, information processing, and organizational learning. Interview responses illustrate how components of the group decision-making process, the decision scenario, the team\'s functional diversity, and external information exchange drive the learning process, resulting in a knowledge directory system with organizational learning and individual learning components. Research propositions, directions for further investigation, and managerial implications are presented.

Keywords: Cross-functional; team decision-making; workgroup dynamics; functional diversity; multi-site organization.

DOI: 10.1504/JBM.2002.141086

Journal of Business and Management, 2002 Vol.8 No.3, pp.217 - 236

Published online: 05 Sep 2024 *