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Title: Agent Characteristics and Compliance Behavior in Supply Chain Disruptions

Authors: Kuo-Ting Hung; Young K. Ro; Chanchai Tangpong

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: The literature suggests that compliance behaviors are important in sustaining supply chain relationships when dealing with supply disruptions. This study empirically examines the role of agent-level factors on compliance in supply chain relationships, departing from previous research that focused mainly on firm-level factors. We find that after controlling for dependence and relational norms, some dimensions of agent cooperativeness and assertiveness are still significantly related to compliance. These findings suggest that certain characteristics of decision-making agents do matter in supply chain relationship dynamics, and encourage further research on the role of agent-level factors in affecting various aspects of supply chain phenomenon.

Keywords: Supply chain disruptions; compliance behavior; agent characteristics; cooperativeness; assertiveness.

DOI: 10.1504/JBM.2009.141169

Journal of Business and Management, 2009 Vol.15 No.1, pp.51 - 71

Published online: 05 Sep 2024 *