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Title: Employee Satisfaction: Mediator of Organizational Service Orientation and Employee Retention

Authors: Francis Kasekende; Kabagabe Jolly Byarugaba; Mariam Nakate

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: The paper seeks to evaluate the relationship between organizational service orientation, employee satisfaction and employee retention, using cluster and simple random sampling. A sample of 346 teachers was drawn from Kampala District Uganda. The paper reveals that consideration of organizational service orientation and employee retention is crucial for employee retention in public primary schools in Uganda. This was a cross-sectional study that naturally had problems of common method biases. Replication of the study using a longitudinal approach would reduce such biases. The paper emphasizes the need for public primary schools to adapt policies that promote service orientation in order to improve employee satisfaction and retention. The study also takes a cross-sector approach. No wide cross-sector study has appeared before in an investigation of organizational service orientation and employee retention in the education industry in Uganda.

Keywords: Employee satisfaction; organizational service orientation; employee retention; Uganda; public primary schools.

DOI: 10.1504/JBM.2013.141214

Journal of Business and Management, 2013 Vol.19 No.3, pp.41 - 61

Published online: 05 Sep 2024 *