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Title: The Moderating Effect of Emotional Intelligence on Loan Officers' Judgments and Decisions

Authors: Bruce Lagrange; Estelle M. Morin; Chantal Viger

Addresses: Author address listing can be found in the "About the Authors" section at the end of the article.

Abstract: The purpose of this study is to determine whether emotional intelligence (EI) is a moderating variable in loan officers' information processing. To answer the research question, an experimental investigation was conducted and participants' judgments and decisions were examined in light of three methods of disclosing contingencies. Participants indicated their judgments and decisions in regard to the following four variables: the overall risk rating, the overall trend rating, the loan granting decision and the interest rate decision. Three different types of disclosure of contingencies were used as independent manipulated variables. Results regarding the impact of EI as a moderating variable, whether in relation to disclosure method and loan officers' judgments or the relationship between their judgments and decisions, do not indicate that loan officers' EI has a significant moderating effect on these relationships.

Keywords: Contingent liabilities; loan officers; decision process; emotional intelligence; IAS 37; IAS 37 exposure draft; IFRS.

DOI: 10.1504/JBM.2017.141258

Journal of Business and Management, 2017 Vol.23 No.1/2, pp.47 - 81

Published online: 05 Sep 2024 *