Title: Knowledge management through the lens of business process management: a bibliometric analysis

Authors: Nélia de Souza Mayrink Resende; Darli Rodrigues Vieira; Eduardo Amadeu Dutra Moresi; Alencar Bravo; Helga Cristina Hedler

Addresses: Governance and Management Advisory Service, Brazilian Army, Brazil ' Université du Québec à Trois-Rivières (UQTR), Trois-Rivières, Canada ' Catholic University of Brasilia, Brasília, Brazil ' Université du Québec à Trois-Rivières (UQTR), Trois-Rivières, Canada ' Catholic University of Brasilia, Brasília, Brazil

Abstract: Given that process management is useful for registering and organising knowledge, business process management (BPM) can be perceived as a form of knowledge management. Through BPM practices, it is possible to analyse and redesign processes to represent and translate organisational objectives and strategies that aim to add value to customers. This exploratory article seeks to map the scientific production on this topic in the Scopus database and presents a literature review on BPM and knowledge management. The keyword co-occurrence network made it possible to identify the main concepts and those that emerged. The co-citation and bibliographic coupling network methods made it possible to carry out a relational analysis of citations, obtaining results that showed the interrelationship between documents and researchers on the subject within the scientific community. This article highlights the knowledge gaps and broadness of this topic, opening possibilities for further research. This article concludes that the interaction between process management and knowledge management influences the success of organisations worldwide.

Keywords: knowledge management; business process management; BPM; co-citation analysis; bibliographic coupling; visual analysis; bibliometrics; processes; scientific mapping; literature review.

DOI: 10.1504/IJKMS.2024.141563

International Journal of Knowledge Management Studies, 2024 Vol.15 No.2, pp.140 - 170

Received: 28 Aug 2023
Accepted: 15 May 2024
Published online: 23 Sep 2024 *

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