Title: Business intelligence in human management strategies during COVID-19

Authors: Melanie Elizabeth Lourens; Arup Roy Chowdhury; Sammaiah Buhukya; Brijesh Goswami; Shivinder Phoolka; Shruti Sharma

Addresses: Department of Human Resources Management, Durban University of Technology, South Africa ' Department of Human Resources, School of HRM, XIM University, Bhubaneswar, India ' Department of MBA, Megha Institute of Engineering and Technology for Women, Megha and Omega Group of Institutions, Telangana, India ' Institute of Business Management, GLA University, Mathura, Uttar Pradesh, India ' University School of Applied Management, Punjabi University, Patiala, Punjab, India ' Department of Management, NIET, Greater Noida, India

Abstract: The spread of COVID-19 results in disruption, uncertainty, complexity, and ambiguity in all businesses. Employees help companies achieve their aims. To manage human resources sustainably, analyse organisational strategy. This thorough research study attempts to find previously unidentified challenges, cutting-edge techniques, and surprising decisions in human resource management outside of healthcare organisations during the COVID-19 pandemic. The narrative review examined corporate human resource management measures to mitigate COVID-19. Fifteen publications were selected for the study after removing duplicates and applying the inclusion and exclusion criteria. This article examines HR's COVID-19 response. Human resource management's response to economic and financial crises has been extensively studied, but the COVID-19 pandemic has not. This paper reviewed the literature to reach its goal. The results followed the AMO framework for human resource policies and procedures and the HR management system. This document suggests COVID-19 pandemic-related changes to human resource management system architecture, policies, and practises. The study created a COVID-19 pandemic human resource management framework based on the literature. The COVID-19 pandemic had several negative effects, including social and behavioural changes, economic shock, and organisational disruption.

Keywords: negative outcomes; business intelligence; human resource management; pandemic; contagious illness; SARS-CoV-2; unexpected global problems; COVID-19; novel coronavirus; creative HR approach; human management.

DOI: 10.1504/IJEF.2024.141728

International Journal of Electronic Finance, 2024 Vol.13 No.4, pp.477 - 493

Received: 19 Jan 2023
Accepted: 21 Feb 2023
Published online: 01 Oct 2024 *

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