Title: Quality improvement and competencies of nurses: a combat mechanism for the COVID-19 scenario

Authors: Sharanika Dhal; Snigdha Mohapatra

Addresses: Birla School of Management, Birla Global University, Bhubaneswar, India ' Birla School of Management, Birla Global University, Bhubaneswar, India

Abstract: The global pandemic has placed unprecedented demands on delivering essential healthcare services. This period of crisis requires adapting out-of-the-box methods to meet the patient needs and optimise the use of existing medical resources. In this regard, the competency levels of the healthcare professionals, especially nursing staff, play a significant role in dealing with the high-pressure and stressful clinical environment. This research explores the vital competencies and their elements that can enhance the performance of nursing professionals in an emerging country context. Based on RIDIT analysis, the results exhibit the priority ranks of the technological and clinical competencies. These findings offer newer insights on this under-explored domain to facilitate conceptual development, and policy formulation.

Keywords: competencies; healthcare; COVID-19; emerging economy; nursing.

DOI: 10.1504/IJPQM.2024.141889

International Journal of Productivity and Quality Management, 2024 Vol.43 No.2, pp.141 - 156

Received: 22 Feb 2022
Accepted: 30 Jun 2022
Published online: 03 Oct 2024 *

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