Title: Association between perceptions and attitudes regarding COVID-19 disease of hotel employees and job satisfaction and job performance: a cross-sectional study

Authors: Mehmet Kasap; Ahmet Büyükşalvarci

Addresses: Department of Tourism Management, Institute of Social Sciences, Necmettin Erbakan University, Konya, Turkey ' Faculty of Tourism, Necmettin Erbakan University, Konya, Turkey

Abstract: This study aims to examine the association between hotel employees' perceptions and attitudes regarding COVID-19 disease and their job satisfaction and job performance. This cross-sectional study was carried out between the dates of June-September, 2021. The sample of the study consisted of 397 hotel employees. The study was collected using the 'perception and attitudes evaluation scale towards COVID-19 pandemic', 'job satisfaction scale' and 'job performance scale'. The sub-dimensions of contagiousness, environment, macro, personal, cognitive avoidance, avoidance of common area and avoidance of personal contact, which are the sub-dimensions of coronavirus perception and attitude of hotel employees, explain 44% of the job satisfaction scores; it was determined that dangerousness, contagiousness, environment, macro, personal, cognitive avoidance and personal contact avoidance sub-dimension scores explained 42% of job satisfaction scores. As a result, it was defined that the perception of COVID-19 affects the job satisfaction and job performance of hotel employees.

Keywords: COVID-19; hotel employees; job satisfaction; job performance; tourism.

DOI: 10.1504/IJBPM.2024.141907

International Journal of Business Performance Management, 2024 Vol.25 No.6, pp.826 - 843

Received: 24 Nov 2022
Accepted: 02 May 2023
Published online: 03 Oct 2024 *

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