Title: Telehealth strategies and workforce support in applied behaviour analysis services during a pandemic

Authors: Tianqin Shi; Yang Sun; Sharon Qi; Shu Zhou; Taeho Park

Addresses: School of Global Innovation and Leadership, San Jose State University, One Washington Square, Business Tower 450, San Jose, CA 95192, USA ' College of Management, Park University, 8700 NW River Park Drive, Plaster Center 236, Parkville, MO 64152, USA ' School of Global Innovation and Leadership, San Jose State University, One Washington Square, Business Tower 450, San Jose, CA 95192, USA ' School of Global Innovation and Leadership, San Jose State University, One Washington Square, Business Tower 450, San Jose, CA 95192, USA ' School of Global Innovation and Leadership, San Jose State University, One Washington Square, Business Tower 450, San Jose, CA 95192, USA

Abstract: This paper aims to explore the operational and organisational response strategies that applied behaviour analysis (ABA) organisations globally can implement as a means of providing organisational support during a pandemic. Based on the survey responses of 341 Behaviour Analyst Certification Board certified professionals worldwide, we find that factors such as flexible work arrangements, additional funding for work from home (WFH), telehealth strategies of caregiver involvement, telehealth strategies of establishing connections with new clients, and interventionists' online training and online meetings with supervisors for feedback significantly impacted employees' perceived organisational support (POS) during the pandemic. However, managers placed more value on providing personal protective equipment (PPE) at the workplace and wellness courses, while field interventionists appreciated online training and online meetings with supervisors to a greater extent. To ensure the successful and effective implementation of telehealth, managers should evaluate the perception gap of organisational support between themselves and frontline interventionists.

Keywords: telehealth; COVID-19; ABA; applied behaviour analysis; POS; perceived organisational support; workforce support; mitigation strategies.

DOI: 10.1504/IJLEG.2024.142109

International Journal of Logistics Economics and Globalisation, 2024 Vol.11 No.1, pp.70 - 97

Received: 22 Oct 2023
Accepted: 17 Apr 2024
Published online: 07 Oct 2024 *

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