Article: An interdisciplinary crisis management approach based on day-to-day business operations and project delivering for typical cruise companies Journal: International Journal of Decision Sciences, Risk and Management (IJDSRM) 2023 Vol.11 No.1/2/3/4 pp.23 - 42 Abstract: In the last 20 years, due to the frequent occurrence of crises and the economic globalisation that led to increased competition, companies faced the need to adopt a crisis management approach to ensure their survival. The cruise sector, as an important component of the global economy, experienced a significant downturn during the COVID-19 pandemic and is also threatened by the energy crisis. In this work, the aim is to combine the advantages of these approaches, in the context of a crisis management model based on day-to-day operations and project delivering. A thematic synthesis of qualitative literature is carried out and the project management methodology is employed. The result is an easy-to-use integrated crisis management model with significant implications at both an academic and a managerial level. This approach makes can be used by companies in both the shipping industry and other industries after being appropriately tailored and customised. Inderscience Publishers - linking academia, business and industry through research

Title: An interdisciplinary crisis management approach based on day-to-day business operations and project delivering for typical cruise companies

Authors: Konstantinos A. Chrysafis; Ioannis N. Theotokas; Georgia C. Papadopoulou

Addresses: Department of Tourism Economics and Management, Business School, University of the Aegean, 8 Michalon Str., Chios 82132, Greece ' Department of Maritime Studies, School of Maritime and Industrial Studies, University of Piraeus, 21 Grigoriou Lampraki & Distomou Str., Piraeus 18533, Greece ' Department of Tourism Economics and Management, Business School, University of the Aegean, 8 Michalon Str., Chios 82132, Greece

Abstract: In the last 20 years, due to the frequent occurrence of crises and the economic globalisation that led to increased competition, companies faced the need to adopt a crisis management approach to ensure their survival. The cruise sector, as an important component of the global economy, experienced a significant downturn during the COVID-19 pandemic and is also threatened by the energy crisis. In this work, the aim is to combine the advantages of these approaches, in the context of a crisis management model based on day-to-day operations and project delivering. A thematic synthesis of qualitative literature is carried out and the project management methodology is employed. The result is an easy-to-use integrated crisis management model with significant implications at both an academic and a managerial level. This approach makes can be used by companies in both the shipping industry and other industries after being appropriately tailored and customised.

Keywords: crisis management; operations management; project management; risk management; cruise industry.

DOI: 10.1504/IJDSRM.2023.142141

International Journal of Decision Sciences, Risk and Management, 2023 Vol.11 No.1/2/3/4, pp.23 - 42

Received: 27 Mar 2023
Accepted: 23 Jun 2023
Published online: 10 Oct 2024 *

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Title: An interdisciplinary crisis management approach based on day-to-day business operations and project delivering for typical cruise companies

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