Title: Determinants of FinTech adoption by microfinance institutions in India to increase efficiency and productivity

Authors: Nazia Hasan; Anjani K. Singh; Ritesh Dwivedi

Addresses: Amity College of Commerce and Finance, Amity University, Noida, Uttar Pradesh, India; TMIMT, Teerthanker Mahaveer University, Moradabad, Uttar Pradesh, India ' Department of Entrepreneurship, Amity Business School, Amity University, Noida, Uttar Pradesh, India ' Symbiosis Institute of Business Management, Noida, Symbiosis International (Deemed University), Pune, India

Abstract: The present study attempts to find out the determinants of FinTech adoption for financial inclusion by a microfinance institution in India. The factors such as efficiency, consistency, convenience, reliability are taken as predictors of organisational attitude. Similarly, organisational attitude, ease of use, and perceived benefits are considered as antecedents of organisational adoption intention of FinTech in microfinance institutions of India. The purposive sampling technique was used to get a filled survey instrument by target samples. The results indicate that convenience and consistency in the use of FinTech applications build a favourable attitude to adopt it. Furthermore, perceived benefits are the most important antecedents of the adoption intention of FinTech in the microfinance institution in India. Additionally, the reliability of the application has a positive but insignificant impact on organisational attitude to adopt FinTech. The implications of the present study are discussed.

Keywords: FinTech; organisational adoption intention; perceived benefits; ease of use; India.

DOI: 10.1504/IJBIR.2024.142306

International Journal of Business Innovation and Research, 2024 Vol.35 No.3, pp.393 - 411

Received: 20 Sep 2021
Accepted: 27 Nov 2021
Published online: 21 Oct 2024 *

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