Article: A consolidated conceptual framework of a smart e-government ecosystem: a scoping review Journal: Electronic Government, an International Journal (EG) 2025 Vol.21 No.1 pp.81 - 113 Abstract: The swift societal evolution, catalysed by the COVID-19 pandemic, has given rise to the emergence of a 'super smart society 5.0'. The widespread integration of new information and communication technologies (NICTs), which has impacted various sectors, including government operations, has created opportunities for socio-economic development and the democratisation of data and services. The public sector's response to this tech revolution has varied, progressing from cautious e-government 1.0 to more mature phases (2.0, 3.0). Nonetheless, a digital divide between developed and emerging nations endures. Addressing these challenges mandates efficient data governance, proactive digital leadership, and a comprehensive strategic vision. This paper presents a consolidated smart e-government 4.0 framework, synthesising existing research and best practices to facilitate successful digital transformation within the public sector. By tracing the evolution of e-government and examining the perspectives that shape it, the paper reviews key technologies reshaping public administrations. The proposed framework aims to go beyond the current structures, offering a comprehensive approach to bolstering e-government initiatives. It seeks to create a transparent, democratic, and performance-driven public sector, addressing the nuances and challenges of contemporary governance. Inderscience Publishers - linking academia, business and industry through research

Title: A consolidated conceptual framework of a smart e-government ecosystem: a scoping review

Authors: Amina Oussaleh Taoufik; Abdellah Azmani

Addresses: Intelligent Automation and BioMedGenomies Laboratory (IAMBL), Faculty of Sciences and Techniques of Tangier, Abdelmalek Essaadi University of Tetouan, 90000 Tangier, Morocco ' Intelligent Automation and BioMedGenomies Laboratory (IAMBL), Faculty of Sciences and Techniques of Tangier, Abdelmalek Essaadi University of Tetouan, 90000 Tangier, Morocco

Abstract: The swift societal evolution, catalysed by the COVID-19 pandemic, has given rise to the emergence of a 'super smart society 5.0'. The widespread integration of new information and communication technologies (NICTs), which has impacted various sectors, including government operations, has created opportunities for socio-economic development and the democratisation of data and services. The public sector's response to this tech revolution has varied, progressing from cautious e-government 1.0 to more mature phases (2.0, 3.0). Nonetheless, a digital divide between developed and emerging nations endures. Addressing these challenges mandates efficient data governance, proactive digital leadership, and a comprehensive strategic vision. This paper presents a consolidated smart e-government 4.0 framework, synthesising existing research and best practices to facilitate successful digital transformation within the public sector. By tracing the evolution of e-government and examining the perspectives that shape it, the paper reviews key technologies reshaping public administrations. The proposed framework aims to go beyond the current structures, offering a comprehensive approach to bolstering e-government initiatives. It seeks to create a transparent, democratic, and performance-driven public sector, addressing the nuances and challenges of contemporary governance.

Keywords: e-government; e-governance; digital transformation; ecosystem.

DOI: 10.1504/EG.2025.143117

Electronic Government, an International Journal, 2025 Vol.21 No.1, pp.81 - 113

Received: 06 Sep 2023
Accepted: 12 Mar 2024
Published online: 03 Dec 2024 *

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Title: A consolidated conceptual framework of a smart e-government ecosystem: a scoping review

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