Title: Impact of cloud computing features on the adoption of knowledge management platforms

Authors: Saurabh Mittal; Arpana Kumari; Sudhir Rana

Addresses: Information Systems, FORE School of Management, New Delhi, 110016, India ' Department of Management, Symbiosis Centre for Management Studies, Noida, Symbiosis International University, Pune, 412115, India ' College of Healthcare Management and Economics, Gulf Medical University, Ajman, 4148, United Arab Emirates

Abstract: The role of cloud computing enabled knowledge management has come to the forefront in the last decade. The anytime-anywhere access to these solutions has made knowledge sharing and interactions easy for the employees. Organisations have found that cloud based knowledge management solutions provide more flexibility to the users and it also results in the positive impact on their behaviour thereby enhanced productivity. This paper analyses the impact of cloud computing on the employee's adoption for knowledge management platforms. This paper presents a framework for analysing the impact of cloud computing features on the acceptance of knowledge management system by the employees. The findings of this research are based on the analysis of feedback of 486 working professionals, using knowledge management systems, using structured questionnaires for the validation of the framework using structured equation modeling. The research outcomes may be utilised by the consulting organisations and organisations planning to adopt new knowledge management systems.

Keywords: knowledge management systems; knowledge management; KM practices; cloud based knowledge management; cloud for knowledge management.

DOI: 10.1504/IJSOI.2024.143148

International Journal of Services Operations and Informatics, 2024 Vol.13 No.1, pp.34 - 57

Received: 31 Jan 2024
Accepted: 22 Apr 2024
Published online: 04 Dec 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article