Article: Employee empowerment and job satisfaction in the evolving digital banking workplace Journal: International Journal of Economics and Business Research (IJEBR) 2025 Vol.29 No.8 pp.41 - 60 Abstract: This study explores the interplay between employee empowerment and job satisfaction within the evolving context of the digitalised workplace. By analysing data collected from a representative sample of banking professionals, the study identifies four empowerment dimensions found to significantly enhance job satisfaction: 1) a compelling organisational mission combined with performance-based rewards; 2) autonomy in decision-making; 3) effective delegation of managerial responsibilities; 4) robust inter-departmental communication. On the other hand, excessive standardisation was found to negatively impact job satisfaction as it constrains employee initiative and career growth opportunities. The findings advocate for job enrichment strategies emphasising decentralisation, team-based collaboration, as well as leveraging digital technologies to facilitate communication and agile performance management tactics. The emerging role of digitalisation, and the evolving immersive Metaverse call for enhanced empowerment practices responding to the needs of the modern work environment. Inderscience Publishers - linking academia, business and industry through research

Title: Employee empowerment and job satisfaction in the evolving digital banking workplace

Authors: George Papageorgiou; Kyriakos Christofi; Aikaterini Gelinou; Andreas Efstathiades; Elena Tsappi

Addresses: Department of Marketing and Management, European University Cyprus, No. 6, Diogenous St., 2404 Engomi, Nicosia, P.O. Box 22006, 1516 – Nicosia, Cyprus ' Department of Marketing and Management, European University Cyprus, No. 6, Diogenous St., 2404 Engomi, Nicosia, P.O. Box 22006, 1516 – Nicosia, Cyprus ' Department of Marketing and Management, European University Cyprus, No. 6, Diogenous St., 2404 Engomi, Nicosia, P.O. Box 22006, 1516 – Nicosia, Cyprus ' Department of Marketing and Management, European University Cyprus, No. 6, Diogenous St., 2404 Engomi, Nicosia, P.O. Box 22006, 1516 – Nicosia, Cyprus ' Department of Marketing and Management, European University Cyprus, No. 6, Diogenous St., 2404 Engomi, Nicosia, P.O. Box 22006, 1516 – Nicosia, Cyprus

Abstract: This study explores the interplay between employee empowerment and job satisfaction within the evolving context of the digitalised workplace. By analysing data collected from a representative sample of banking professionals, the study identifies four empowerment dimensions found to significantly enhance job satisfaction: 1) a compelling organisational mission combined with performance-based rewards; 2) autonomy in decision-making; 3) effective delegation of managerial responsibilities; 4) robust inter-departmental communication. On the other hand, excessive standardisation was found to negatively impact job satisfaction as it constrains employee initiative and career growth opportunities. The findings advocate for job enrichment strategies emphasising decentralisation, team-based collaboration, as well as leveraging digital technologies to facilitate communication and agile performance management tactics. The emerging role of digitalisation, and the evolving immersive Metaverse call for enhanced empowerment practices responding to the needs of the modern work environment.

Keywords: job satisfaction; employee empowerment; human resource management; banking industry; human capital; digital workplace; digitalisation.

DOI: 10.1504/IJEBR.2025.144288

International Journal of Economics and Business Research, 2025 Vol.29 No.8, pp.41 - 60

Received: 28 Jun 2024
Accepted: 14 Dec 2024
Published online: 04 Feb 2025 *

Title: Employee empowerment and job satisfaction in the evolving digital banking workplace

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