Title: Customer-supplier relationship analysis model for the European multichip module (MCM) industry

Authors: Rabnawaz Aziz, John C. Beamish

Addresses: University of Hertfordshire, Manufacturing Systems Engineering Department, College Lane, Hatfield, Hertfordshire, AL10 9AB, UK. University of Hertfordshire, Manufacturing Systems Engineering Department, College Lane, Hatfield, Hertfordshire, AL10 9AB, UK

Abstract: This paper presents an overview of the MCM (Multichip Module) technology and illustrates the technological benefits which can be derived by the application of this technology. The paper further shows that the working relationship between the customers and suppliers in MCM industry is extremely poor. A new method for analysing and improving the customer-supplier relationship has been developed and applied within the MCM industry. The paper concludes that their is substantial shortfall in expected performance of both customers and suppliers and shows the need for joint improvement actions to be developed through discussions at joint review meetings.

Keywords: customer-supplier relationship analysis model; electronic equipment and systems industry; infrastructure; multichip module (MCM) technology; supply chain.

DOI: 10.1504/IJMTM.2002.001448

International Journal of Manufacturing Technology and Management, 2002 Vol.4 No.3/4, pp.250-263

Published online: 03 Jul 2003 *

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