Article: Analysis of factors affecting job satisfaction of manual workers: a case study from a garment factory in Northern Vietnam Journal: International Journal of Business and Globalisation (IJBG) 2025 Vol.39 No.5 pp.1 - 16 Abstract: Numerical studies have been performed to investigate determinants of employees' job satisfaction in recent years. However, little is known about how blue-collar workers are satisfied with their job. Because manual workers are primary stakeholders who contribute to the success of a company, comprehending employee interest may help answer the question about the high or low levels of employee engagement in the workplace. Using the explanatory factor analysis framework, this study addresses the determinants of the job satisfaction of manual workers at a garment manufacturing company in northern Vietnam. The research result shows that superior-subordinate work relationships, benefits, and occupational safety encourage the job satisfaction of manual workers. The insignificance of compensation in this research could be explained by the low educational levels. More importantly, the study indicates that superiors should use their power constructively when interacting with workers and offer a benefits package to drive employee loyalty. Inderscience Publishers - linking academia, business and industry through research

Title: Analysis of factors affecting job satisfaction of manual workers: a case study from a garment factory in Northern Vietnam

Authors: Hanh Vu Thi; Huong Pham Thu; Lan Anh Nguyen Thi; Tra Ly Thu

Addresses: Foreign Trade University, 91 Chua Lang Street, Hanoi, Vietnam ' Foreign Trade University, 91 Chua Lang Street, Hanoi, Vietnam ' Fujifilm Business Innovation Co., Ltd, 9 Dao Duy Anh Street, Hanoi, Vietnam ' NextWave Partners, 11 Collyer Quay #12-01, The Arcade, Singapore

Abstract: Numerical studies have been performed to investigate determinants of employees' job satisfaction in recent years. However, little is known about how blue-collar workers are satisfied with their job. Because manual workers are primary stakeholders who contribute to the success of a company, comprehending employee interest may help answer the question about the high or low levels of employee engagement in the workplace. Using the explanatory factor analysis framework, this study addresses the determinants of the job satisfaction of manual workers at a garment manufacturing company in northern Vietnam. The research result shows that superior-subordinate work relationships, benefits, and occupational safety encourage the job satisfaction of manual workers. The insignificance of compensation in this research could be explained by the low educational levels. More importantly, the study indicates that superiors should use their power constructively when interacting with workers and offer a benefits package to drive employee loyalty.

Keywords: job satisfaction; garment factory; exploratory factor analysis; EFA; Vietnam.

DOI: 10.1504/IJBG.2025.145645

International Journal of Business and Globalisation, 2025 Vol.39 No.5, pp.1 - 16

Received: 29 Apr 2021
Received in revised form: 15 Jul 2022
Accepted: 24 Jul 2022
Published online: 11 Apr 2025 *

Title: Analysis of factors affecting job satisfaction of manual workers: a case study from a garment factory in Northern Vietnam

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