Title: The impact of BPR/BPO strategy, internet-based technology investment and BPR type on BPR performance

Authors: Chao-Hsiung Lee, Shaio-Yan Huang, Chin-Shih Ou, Ling-Yao Chiu

Addresses: Department of Finance, National Chung Hsing University, Taichung, Taiwan. ' Department of Accounting, Feng-Chia University, Taichung, Taiwan. ' Department of Accounting and Information Technology, National Chung Cheng University, Taiwan. ' Price Waterhouse Coopers Accounting Firm, Taipei, Taiwan

Abstract: Business Process Reengineering (BPR) has been a popular business improvement strategy over the past decade. We structured a cross-sectional analysis based on the |Business Process Management| (BPM) survey. The ANOVA analysis is used to compare the BPR performance of |Core BPR| with the BPR performance of |Non-core BPR|, and to compare the BPR performance of |non-core BPR| with the BPR performance of |Non-core BPO|. Besides, we investigated the impact of the BPR/BPO strategy, internet-based technology investment and the BPR type on the performance of implementing BPR by multiple regression analysis. It indicates that |BPM| strategy is associated with the performance of BPR. Reengineering core or critical processes can derive better performance of BPR. Besides, the BPR performance of reengineering non-core or non-critical business processes differs significantly from that of outsourcing non-core or non-critical business processes. It is supported that the intensity of internet-based technology/systems investment is positively related to the performance of BPR.

Keywords: business process reengineering; business process outsourcing; BPO; internet based technology; internet based systems; investment; strategy; X-engineering systems; BPR performance; business process management.

DOI: 10.1504/IJBSR.2007.015832

International Journal of Business and Systems Research, 2007 Vol.1 No.3, pp.317 - 342

Published online: 22 Nov 2007 *

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