Title: A comparison of information technology professionals' and data consumers' perceptions of the importance of the dimensions of information quality

Authors: Barbara D. Klein, Thomas J. Callahan

Addresses: University of Michigan-Dearborn, 19000 Hubbard – B19 FCS, Dearborn, MI 48128, USA. ' University of Michigan-Dearborn, 19000 Hubbard –– B19 FCS, Dearborn, MI 48128, USA

Abstract: This study examines perceptions of information quality held by information technology professionals and examines the question of whether perceptions of information quality dimensions held by information technology professionals are the same as those held by data consumers. The dimensions of information quality rated most important by the information technology professionals are accuracy, timeliness, ease of understanding, and accessibility. The data consumers| ratings of relevancy are higher than those of the information technology professionals, and the information technology professionals| ratings of concise representation are higher than those of the data consumers.

Keywords: information quality; data quality; information technology; IT professionals; end users; data consumers; consumer perceptions; accuracy; timeliness; ease of understanding; accessibility; relevancy; concise representation.

DOI: 10.1504/IJIQ.2007.016715

International Journal of Information Quality, 2007 Vol.1 No.4, pp.392 - 411

Published online: 17 Jan 2008 *

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