Title: Techniques for mining the design of e-government services to enhance end-user experience

Authors: Yiannis Panagis, Evangelos Sakkopoulos, Athanasios Tsakalidis, Giannis Tzimas, Spiros Sirmakessis, Miltiadis D. Lytras

Addresses: Computer Engineering and Informatics Department, University of Patras, GR-26504, Rio Patras, Hellas; Research Academic Computer Technology Institute, 61 Riga Feraiou Street, GR-26221, Patras, Hellas. ' Computer Engineering and Informatics Department, University of Patras, GR-26504, Rio Patras, Hellas; Research Academic Computer Technology Institute, 61 Riga Feraiou Street, GR-26221, Patras, Hellas. ' Computer Engineering and Informatics Department, University of Patras, GR-26504, Rio Patras, Hellas; Research Academic Computer Technology Institute, 61 Riga Feraiou Street, GR-26221, Patras, Hellas. ' Computer Engineering and Informatics Department, University of Patras, GR-26504, Rio Patras, Hellas; Research Academic Computer Technology Institute, 61 Riga Feraiou Street, GR-26221, Patras, Hellas. ' Technological Educational Institution of Messolongi, Department of Applied Informatics in Administration and Economics, GR-30200, Messolongi, Hellas; Research Academic Computer Technology Institute, 61 Riga Feraiou Street, 26221 Patras, Hellas. ' Research Academic Computer Technology Institute, Argolidos 40-42, 153-44 Gerakas, Attica, Greece

Abstract: The World Wide Web solutions are increasingly endorsed by several levels of government in order to deliver all kinds of the so-called e-government services. To face the complexity of joint design and development procedures, it is imperative to adopt a web modelling language such as the WebML. In this work, we propose a methodology that enhances the ability to detect, during the early development stages, similar design snippets that perform the same functionalities. Additionally, a methodology to infer frequent constructs at the design level, when applied to similar e-government services, can lead to safe conclusions as for when a specific construct constitutes a design pattern. Finally, we illustrate a validation scenario.

Keywords: electronic government; web design patterns; web modelling languages; knowledge mining; web mining; web engineering; e-government; end-user experience; internet.

DOI: 10.1504/IJED.2008.021277

International Journal of Electronic Democracy, 2008 Vol.1 No.1, pp.32 - 50

Published online: 16 Nov 2008 *