Title: Examining the impact of possible antecedents on service usage: an empirical study on Macao e-government

Authors: Hung-Lian Tang, Sock H. Chung, Chun Weng Se

Addresses: Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA. ' Department of Computer Information Systems, Eastern Michigan University, Ypsilanti, MI 48197, USA. ' Macao Polytechnic Institute, Rua Luis Gonzaga Gomes, Macao, China

Abstract: This research investigated Macao citizens| intention of usage of e-government services. In the past, information technology (IT) adoption in private companies has been studied extensively. However, most of previous studies on the adoption of e-government are not enough for a base to build on further extensions. This research introduced a framework with five major factors that may affect the intention of usage of e-government services. They are: 1) perceived usefulness; 2) perceived ease of use; 3) technology characteristics; 4) trust; 5) persuasion. The results indicated that the factors of perceived usefulness, trust and persuasion exert the influence on the intention of usage of e-government, but the factors of perceived ease of use and technology characteristics do not.

Keywords: Macao; electronic government; e-government; services; usage intentions; government services; perceived usefulness; perceived ease of use; technology characteristics; trust; persuasion.

DOI: 10.1504/EG.2009.022595

Electronic Government, an International Journal, 2009 Vol.6 No.1, pp.97 - 109

Published online: 18 Jan 2009 *

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