Title: Determinants of customer acceptance of mobile payment systems

Authors: Torsten J. Gerpott, Klaus Kornmeier

Addresses: Mercator School of Management, University of Duisburg-Essen, Lotharstr. 65, D-47057 Duisburg, Germany. ' Mayato GmbH, Am Borsigturm 9, D-13507 Berlin, Germany

Abstract: The introduction of Mobile Payment Systems (MPS) has gained increasing attention from telecommunications and financial service firms. However, to date, end customer use of MPS has not developed extensively. Thus, the present investigation aims to explore the drivers of MPS acceptance among mobile communications customers. Using survey data from 347 residential cell phone users in Germany and the Partial Least Squares (PLS) modelling approach, we find support for a set of hypotheses linking various MPS and consumer characteristics with a customer|s intention to use an MPS. In particular, the breadth of MPS use situations, MPS risk assessments and MPS evaluations by social reference groups were important (indirect) determinants of behavioural intentions concerning future MPS adoption.

Keywords: innovation adoption; innovative services; customer acceptance; electronic finance; e-finance; mobile payment systems; MPS characteristics; user intentions; partial least squares; PLS; risk assessment; m-payment; Germany; cell phones; mobile phones; behavioural intentions.

DOI: 10.1504/IJEF.2009.024267

International Journal of Electronic Finance, 2009 Vol.3 No.1, pp.1 - 30

Published online: 30 Mar 2009 *

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