Title: E-government application development using the Six Sigma approach

Authors: Sandip C. Patel, Xingxing Zu

Addresses: Department of Information Science and Systems, Morgan State University, Baltimore, MD, 21251, USA. ' Department of Information Science and Systems, Morgan State University, Baltimore, MD, 21251, USA

Abstract: For an e-government system to be successful, high quality application-software that supports the e-government services is a critical factor. One key aspect in the software development is quality control implemented during the process of the software development project. However, little research has been published to examine how to improve the quality of e-government applications using better process management. In this paper, we present a framework for integrating the Six Sigma methods and tools into the e-government application development process. The proposed framework associates Six Sigma|s define-measure-analyse-design-verify (DMADV) procedure and associated tools to various phases of the software development life cycle.

Keywords: e-government; software quality; system development life cycle; e-governance software; e-government application development; electronic government; six sigma; DMADV; quality control; quality improvement.

DOI: 10.1504/EG.2009.024946

Electronic Government, an International Journal, 2009 Vol.6 No.3, pp.295 - 306

Published online: 05 May 2009 *

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