Article: A maturity model to promote collaboration in business processes Journal: International Journal of Business Process Integration and Management (IJBPIM) 2009 Vol.4 No.2 pp.111 - 123 Abstract: This research aims at providing an approach for designing business processes for adequate collaborative support. This approach comprises the explicit representation of collaboration practices in business processes. It is argued that, by explicitly considering collaboration in process models, collaboration can be discussed within the organisation. Moreover, requirements for collaborative support can be identified. This paper proposes a process maturity model (CollabMM) which organises collaboration practices and a method providing a progressive step for introducing those practices into business process models. Two case studies are described to illustrate the method and the model. Inderscience Publishers - linking academia, business and industry through research

Title: A maturity model to promote collaboration in business processes

Authors: Andrea Magalhaes Magdaleno, Renata Mendes De Araujo, Marcos Roberto Da Silva Borges

Addresses: NP2Tec – Research and Practice Group in Information Technology, Department of Applied Informatics, Federal University of the State of Rio de Janeiro (UNIRIO), Av. Pasteur 458, Urca, Rio de Janeiro, RJ, Brasil; Federal University of Rio de Janeiro (UFRJ), COPPE – System Engineering and Computer Science, Rio de Janeiro, RJ, Brasil. ' NP2Tec – Research and Practice Group in Information Technology, Graduate Program in Informatics (PPGI), Federal University of the State of Rio de Janeiro (UNIRIO), Av. Pasteur 458, Urca, Rio de Janeiro, RJ, Brasil. ' GRECO – Knowledge Engineering Research Group, Graduate Program in Informatics (PPGI), Federal University of Rio de Janeiro (UFRJ), Avenida Athos da Silveira Ramos 274, CCMN, Rio de Janeiro, RJ, Brasil

Abstract: This research aims at providing an approach for designing business processes for adequate collaborative support. This approach comprises the explicit representation of collaboration practices in business processes. It is argued that, by explicitly considering collaboration in process models, collaboration can be discussed within the organisation. Moreover, requirements for collaborative support can be identified. This paper proposes a process maturity model (CollabMM) which organises collaboration practices and a method providing a progressive step for introducing those practices into business process models. Two case studies are described to illustrate the method and the model.

Keywords: collaboration; business process design; collaborative support; groupware; maturity models; business processes; process maturity; business process modelling.

DOI: 10.1504/IJBPIM.2009.027779

International Journal of Business Process Integration and Management, 2009 Vol.4 No.2, pp.111 - 123

Published online: 10 Aug 2009 *

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Title: A maturity model to promote collaboration in business processes

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