Title: Inter-organisational collaborative knowledge management (CKM): a conceptual model

Authors: Kamarulzaman Ab. Aziz, Mohammad Poorsartep

Addresses: Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia. ' Faculty of Management, Multimedia University, Persiaran Multimedia, 63100 Cyberjaya, Selangor, Malaysia

Abstract: The momentous role and positive impact of knowledge and knowledge management (KM) on business performance is widely accepted. KM adoption among the MNCs and larger firms is well documented. However, there is a general lagging trend among the small and medium enterprises (SMEs). SMEs often perceive KM implementation as infeasible or unrewarding. This paper believes that SMEs performance would be enhanced multifold if given access to KM facilities and practices. Do the SMEs need a leg up to get on the KM bandwagon? Can this be done collaboratively? To explore these questions, the paper reviewed the concepts of CKM; collaborations, alliances and networks; online social networks and Enterprise 2.0. It is found that the trends are creating an environment suitable for the implementation of inter-organisational CKM. The paper proposes an inter-organisational CKM model that is based on Enterprise 2.0 concept designed to enhance the level of KM adoption among SMEs.

Keywords: inter-organisational knowledge management; collaborative knowledge management; CKM; KM; small and medium-sized enterprises; SMEs; online social networks; Enterprise 2.0; collaboration; alliances.

DOI: 10.1504/IJBEX.2010.029485

International Journal of Business Excellence, 2010 Vol.3 No.1, pp.19 - 37

Published online: 30 Nov 2009 *

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