Title: An empirical study on the critical factors for balanced scorecard implementation in the Indian context

Authors: Suhanya Aravamudhan

Addresses: School of Business, Lincoln Memorial University, 6965 Cumberland Gap Parkway, Harrogate, TN 37752, USA

Abstract: Balanced scorecard (BSC) is one of the popular management tools that have been gaining prominence globally and being adopted by organisations for performance improvement and strategic alignment. This research paper is an earnest endeavour in identifying the critical factors that facilitates BSC implementation in Indian organisations. The criticality of each of these dimensions from an Indian business perspective is corroborated in detail. Based on the thorough investigation of conceptual and empirical literature the researcher has identified eight factors that motivate Indian organisations to implement BSC. The critical factors that have facilitated Indian organisations to implement BSC have been identified and validated. The instrument has been empirically tested for unidimensionality, reliability and constructs validity using confirmatory factor analysis (CFA) approach. The present work offers a platform for understanding the conceptual and empirical foundation of BSC implementation in the context of Indian organisations.

Keywords: balanced scorecard; BSC implementation; critical success factors; Indian organisations; strategy; India.

DOI: 10.1504/IJBEX.2010.035442

International Journal of Business Excellence, 2010 Vol.3 No.4, pp.397 - 414

Published online: 30 Sep 2010 *

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