Title: Balking and reneging in multiserver Markovian queuing system
Authors: Amit Choudhury, Pallabi Medhi
Addresses: Department of Statistics, Gauhati University, Guwahati 781014, Assam, India. ' Department of Statistics, Gauhati University, Guwahati 781014, Assam, India
Abstract: In the analysis of many queuing systems, it is assumed that customers who arrive stay on till they receive service. In real life, this does not always happen. We shall assume that customers may balk if service is not instantly available on arrival. Even if a customer joins the system, the customer may renege. In this paper, we consider a multi server Markovian queuing system where the customers may balk as well as renege. Explicit closed form expressions are presented. A numerical problem with design aspects has also been presented to demonstrate results derived.
Keywords: balking; customer impatience; multiserver Markovian queuing; reneging; queues.
DOI: 10.1504/IJMOR.2011.040874
International Journal of Mathematics in Operational Research, 2011 Vol.3 No.4, pp.377 - 394
Published online: 12 Feb 2015 *
Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article