Title: A maturity model to assess organisational readiness for change

Authors: O. Zephir, S. Minel, E. Chapotot

Addresses: LIPSI/ ESTIA – Technopole Izarbel, 64, 210 Bidart, France. ' LIPSI/ ESTIA – Technopole Izarbel, 64, 210 Bidart, France; IMS-LAPS, Bordeaux1 University, UMR 5131 CNRS – 33 405, Talence, France. ' LIPSI/ ESTIA – Technopole Izarbel, 64, 210 Bidart, France; IMS-LAPS, Bordeaux1 University, UMR 5131 CNRS – 33 405, Talence, France

Abstract: The presented model which is developed in a European project allows project management teams to assess the organisational maturity to integrate new practices under structural or technological change. Maturity for change is defined here as workforce capability to operate effectively in transformed processes. This methodology is addressed to tackle organisational readiness to fulfil business objectives through technological and structural improvements. The tool integrates a set of evaluations structured in three main steps defined as maturity levels. The two first levels |change impact mapping| and |As Is and To-Be state comparison| allow identifying departments, organisational actors impacted and introduce evaluations characterising change in processes. The third level |key factors evaluation| provides needed resources estimation and introduces new work process support. The innovative feature of this model is to integrate technical and human capability for organisational development. This paper brings a practical resource in process design.

Keywords: organisational maturity; technological change; workforce capability; process design; organisational readiness; project management; integration; new practices; structural change; transformed processes; business objectives; technological improvements; structural improvements; maturity levels; change impact mapping; as-is; to-be; enterprise architecture; identifying departments; organisational actors; key factors evaluation; needed resources; resources estimation; work processes; process support; technical capabilities; human capabilities; practical resources; process design; EU; European Union; Europe; systems engineering; mobile maintenance; real time; SMMART; innovation management; technology management.

DOI: 10.1504/IJTM.2011.041954

International Journal of Technology Management, 2011 Vol.55 No.3/4, pp.286 - 296

Published online: 06 Apr 2013 *

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