Title: Creating value: a balanced perspective

Authors: Meeta Dasgupta

Addresses: Strategic Management, IILM Institute for Higher Education, DLF Golf Course Road, Gurgaon, NCR-Delhi, India

Abstract: This is a paper which aims to increase our understanding of how an Indian public sector organisation approaches its vision by aligning its business processes and work culture towards creating a learning environment. The increased pressures of globalisation and competition require organisations to look beyond financial performance targets. It hopes to create future value by investing in its employees, customers, suppliers, processes, technology and innovation. This paper reports findings in National Thermal Power Corporation Ltd., an Indian public sector organisation.

Keywords: value creation; innovation; technology; employee expertise; communication; public sector organisations; business processes; work culture; organisational vision; learning environments; globalisation; competition; financial performance; financial targets; future value; employees; customers; suppliers; National Thermal Power Corporation; electricity generation; electricity distribution; natural gas; India; Indian culture; business management.

DOI: 10.1504/IJICBM.2012.049338

International Journal of Indian Culture and Business Management, 2012 Vol.5 No.6, pp.613 - 626

Published online: 20 Dec 2014 *

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