Title: Assessing emotion in human-product interaction: an overview of available methods and a new approach

Authors: Gaël Laurans; Pieter M.A. Desmet; Paul Hekkert

Addresses: Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands. ' Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands. ' Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands

Abstract: After a review of the tools available for the measurement of emotion in product design, we discuss several problems specific to the measurement of user experience during interaction with products are describe and approach to address them. This approach uses a video-supported interview technique (self-confrontation) to collect moment-to-moment data on the dynamics of user experience. Finally two studies using the new approach and perspectives for future research are briefly described.

Keywords: user experiences; moment-to-moment measurement; emotion; self-confrontation; user emotions; human-product interaction; emotional design; product design; emotional values; intuitive emotions; product development.

DOI: 10.1504/IJPD.2012.049835

International Journal of Product Development, 2012 Vol.16 No.3/4, pp.225 - 242

Published online: 30 Dec 2014 *

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