Title: Investigating the utilisation of ERP systems in the UAE

Authors: Samar Mouakket

Addresses: College of Business Administration, Management Information Systems Department, University of Sharjah, P.O. Box 27272, Sharjah, UAE

Abstract: Enterprise resource planning (ERP) systems have changed the way organisations process their information, yet limited research has been conducted to investigate employees' utilisation of ERP systems. This research proposes a model that integrates the technology acceptance model (TAM) with the task-technology fit (TTF) model to investigate ERP systems usage. An empirical study was conducted to analyse the data. The data were analysed using structural equation modelling (SEM) techniques to evaluate the strength of the hypothesised relationships. The results strongly support the extended TAM in predicating employees' utilisation of ERP systems. This research also finds that the TTF model is a valuable addition to TAM for ERP systems tasks. The results and the implications of the findings are discussed in the study.

Keywords: technology acceptance model; TAM; information systems; task-technology fit; TTF; enterprise resource planning; ERP usage; United Arab Emirates; UAE; structural equation modelling; SEM.

DOI: 10.1504/IJIEM.2012.049867

International Journal of Internet and Enterprise Management, 2012 Vol.8 No.1, pp.46 - 65

Published online: 04 Sep 2014 *