Title: Framework for demand chain and supply chain coordination

Authors: Per Hilletofth; Lauri Lättilä

Addresses: Department of Industrial Engineering and Management, School of Engineering, Jönköping University, P.O. Box 1026, SE-551 11, Jönköping, Sweden. ' Lappeenranta University of Technology, Kouvola Research Unit, Prikaatintie 9, FIN-45100 Kouvola, Finland

Abstract: Organisations must coordinate the value creation (demand chain) and the value delivery (supply chain) processes in order to survive in today's competitive market environment. The need to coordinate these processes is well known but not much is known on how the coordination can be achieved. The purpose of this research is to develop a framework for demand chain and supply chain coordination. The framework has been developed based on a literature review and is illustrated through a case study. The framework combines multiple research streams and provides a method for decision-makers to estimate different coordination possibilities.

Keywords: demand chain management; DCM; supply chain management; SCM; coordination; framework; value creation; literature review; case study.

DOI: 10.1504/IJSSCI.2012.051060

International Journal of Services Sciences, 2012 Vol.4 No.3/4, pp.240 - 256

Published online: 06 Sep 2014 *

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