Title: Consideration of aspects affecting the evolvement of collaborative e-business in service organisations

Authors: Oksana Urikova; Iryna Ivanochko; Natalia Kryvinska; Christine Strauss; Peter Zinterhof

Addresses: Department of Finance, Lviv Polytechnic National University, 12, S. Bandery Str., Lviv, 79013, Ukraine ' Department of e-Business, School of Business, Economics and Statistics, University of Vienna, Bruenner Str. 72, A – 1210, Vienna, Austria ' SBA Research GmbH, Favoritenstr 16, A – 1040 Vienna, Austria; Department of e-Business, School of Business, Economics and Statistics, University of Vienna, Bruenner Str. 72, A – 1210 Vienna, Austria ' Department of e-Business, School of Business, Economics and Statistics, University of Vienna, Bruenner Str. 72, A – 1210 Vienna, Austria ' Department of Computer Sciences, University of Salzburg, Jakob-Haringer-Str. 2, 5020 Salzburg, Austria

Abstract: Once service organisations recognise collaborative e-marketplace as a strategic business approach, they can embrace the ultimate form of competition enabled by the internet. Hence, the collaboration makes it possible to create customer-driven value-chains by harmonising demand and supply channels. Then service organisations can reduce the costs, speed up time-to-market, and achieve flexibility by making decisions based on who can deliver the required services at the right price, quality and place. Thus, we study in this paper the influences on the development of collaborative e-business in the service organisations. We start with a consideration of the current state and the relations between e-business and c-business. We continue with a discussion of features, chances and challenges of the collaborative business in contemporary vibrant and fast rising markets, the businesses are acting in. We examine also a successful collaboration planning issues, as well as different aspects affecting the enlargement of collaborating businesses. And, we conclude with a viewpoint on future collaboration trends in the service organisations.

Keywords: e-business collaboration; collaborative business; c-business; electronic business; business collaboration; information technologies; supply chain management; SCM; service organisations; services.

DOI: 10.1504/IJSEM.2013.051863

International Journal of Services, Economics and Management, 2013 Vol.5 No.1/2, pp.72 - 92

Received: 09 Jun 2012
Accepted: 16 Oct 2012
Published online: 30 Apr 2014 *

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