Title: Factors contributing to successful ERP implementation in locally-owned and multinational firms in India

Authors: Yogesh K. Dwivedi; Boumediene Ramdani; Michael D. Williams; Amit Mitra; Raghav Sukumar; Janet Williams

Addresses: School of Business and Economics, Swansea University, Swansea, Wales SA2 8PP, UK ' Bristol Business School, University of the West of England, Bristol, BS16 1QY, UK ' School of Business and Economics, Swansea University, Swansea, Wales SA2 8PP, UK ' Bristol Business School, University of the West of England, Bristol, BS16 1QY, UK ' Business & Decision, 8th Floor, 55 Old Broad Street, London EC2M 1RX, UK ' Faculty of Business and Society, University of Glamorgan, Pontypridd, Wales CF37 1DL, UK

Abstract: This paper aims to explore the factors contributing to the successful implementation of enterprise resource planning (ERP) systems in Indian firms. It also aims to explore the similarities and differences in ERP implementation between locally-owned and multinational companies in India. An in-depth literature review led to identifying 14 factors that contribute to the successful implementation of ERP systems. Using these factors as a basis, a survey was carried out. Data were collected from 56 project managers and business analysts who were involved in ERP implementation in both locally-owned and multinational companies. Findings suggest that business plan and vision, project management and top management support were perceived as three key factors contributing to the successful implementation of ERP systems. Surprisingly, the result revealed no significant differences between locally-owned and multinational companies. Compared to project managers, business analysts seem to give more importance to vendor selection and the appropriateness of information technology legacy systems.

Keywords: success factors; ERP implementation; enterprise resource planning; local firms; multinational firms; India; business planning; corporate vision; project management; top management support; vendor selection; information technology; IT legacy systems.

DOI: 10.1504/IJICBM.2013.054246

International Journal of Indian Culture and Business Management, 2013 Vol.6 No.4, pp.458 - 476

Published online: 30 Nov 2013 *

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