Title: The relationship between transformational leadership and followers' interpersonal communication satisfaction in Indian organisations

Authors: J. Irudhaya Rajesh; L. Suganthi

Addresses: Department of Management Studies, College of Engineering, Anna University, Chennai 600 025, Tamil Nadu, India ' Department of Management Studies, College of Engineering, Anna University, Chennai 600 025, Tamil Nadu, India

Abstract: Communication satisfaction with the leaders has been researched in the past to have great impact on job satisfaction and job performance of employees in the organisations. However, researchers indicate that techniques and methods to promote communication satisfaction in the organisations are hard to pin down. This study therefore offers to bring clarity in this regard by studying the relationship between transformational leadership behaviours and followers' interpersonal communication satisfaction in the Indian organisational setting. The data were collected from 924 respondents belonging to service, I.T., manufacturing, healthcare, educational and hospitality sectors. The findings reveal that transformational leadership behaviours significantly contribute towards the promotion of followers' interpersonal communication satisfaction, thus challenging the assumption of elusiveness attributed towards the promotion of communication satisfaction. Moreover, this study is unique because the research of this nature is the first one on date in identifying the relationship between Indian transformational leadership behaviours and followers' interpersonal communication satisfaction in the Indian organisations.

Keywords: business excellence; transformational leadership; interpersonal communications; communication satisfaction; India; leadership behaviour; leaders; job satisfaction; job performance.

DOI: 10.1504/IJBEX.2014.057857

International Journal of Business Excellence, 2014 Vol.7 No.1, pp.28 - 51

Published online: 07 Jun 2014 *

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