Title: The impact of students' attitude and subjective norm on the behavioural intention to use services of banking system

Authors: Khaled Mohammed Alqasa; Filzah Mohd Isa; Siti Norezam Othman; Ali Hussein Saleh Zolait

Addresses: Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia ' School of Business Management, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia ' Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia ' Department of Information Systems, College of Information Technology, University of Bahrain, P.O. Box 32038, Sakhir, Bahrain

Abstract: This study examines the ability and application of the theory of reasoned action (TRA) in explaining the use of banking system in Yemen. It investigates the impact of two theoretical variables (attitude and subjective norms), using a sample consists of university students, on individuals' intention to use banking services. The results of the study revealed a strong predictive power of the theory of reasoned action model to explain university students' behavioural intention to use banking services. Statistically, the finding demonstrated that there are significant and positive relationships between students' attitude, subjective norm as predictor variables on the criterion variable of behavioural intention to use banking services in the context of Yemen. This study adds to the literature by showing non-financial variables such as attitude and subjective norm, which are important in understanding the behavioural intentions toward using banking services. It also provides some theoretical and practical implication. This study is one of the few studies that used theory of reasoned action in the context of Yemen. Furthermore, it has proven its effectiveness in predicting the behavioural intention of students towards using banking services. In addition, the finding will help to design strategies to attract more customers to use the banking system.

Keywords: theory of reasoned action; TRA; behavioural intention; financial systems adoption; student attitudes; banking services; financial services; subjective norms; Yemen; university students.

DOI: 10.1504/IJBIS.2014.057967

International Journal of Business Information Systems, 2014 Vol.15 No.1, pp.105 - 122

Published online: 07 Jun 2014 *

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