Title: Case study of software product line construction in e-insuBanking and customisation mechanism

Authors: Jeong Ah Kim; SunTae Kim

Addresses: Department of Computer Education, Kwandong University, 522 Naekok Dong, KangNung, Kangwon, 210-701, Korea ' Department of Computer Engineering, Kangwon National University, Chung-Ang Ro 346, Samcheok Si, Kangwon Do, South Korea

Abstract: Cyber customer support domain is increasingly spread in life insurance industry so that the necessity of product line is requested. Because many channel systems in insurance domain are required for specific customer segmentation. Each channel system should be based on main business information system but each has little differences in user interface and service features. For improving the productivity in this domain, software product line engineering can be adopted. In this paper, we suggested software product line architecture and customising mechanism in e-insuBanking domain. With suggested architecture and customisation environment, it is possible to configure the new software product from the product line.

Keywords: software product lines; life insurance industry; commonality; variability; customisation; online insurance; e-insurance; electronic insurance; cyber customer support; software products; software development; remote communication support; insurance claim information.

DOI: 10.1504/IJESMS.2014.058422

International Journal of Engineering Systems Modelling and Simulation, 2014 Vol.6 No.1/2, pp.37 - 43

Received: 10 Jun 2013
Accepted: 19 Sep 2013
Published online: 17 Jun 2014 *

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