Title: IT planning success: a comparison between manufacturing and services

Authors: Albert L. Harris, Dinesh S. Dave

Addresses: Department of Decision Sciences, John A. Walker College of Business, Appalachian State University, Boone, North Carolina 28608, USA. ' Department of Decision Sciences, John A. Walker College of Business, Appalachian State University, Boone, North Carolina 28608, USA

Abstract: Information technology (IT) planning is a major topic of interest to IT management as well as researchers. Improved IT planning can provide a higher level of organisational performance, and can potentially enhance the organisation's ability to serve the present and future needs of its customers. IT planning can be improved when management recognises the factors that influence IT planning success. Research in IT planning has demonstrated that various organisational context variables influence IT planning success. Using data collected through a survey of ninety-two companies, this study identifies those factors that affect IT planning success in the manufacturing and service industries. These companies represent two diverse industrial spectrums: production vs. customer and capital vs. personnel/inventory orientations. The results showed different factors were significant in manufacturing and service industries.

Keywords: information technology; information systems planning; strategic management; technology management; manufacturing industry; service industry; services.

DOI: 10.1504/IJCAT.1993.062611

International Journal of Computer Applications in Technology, 1993 Vol.6 No.1, pp.29 - 34

Published online: 10 Jun 2014 *

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