Title: Proposal of a structured methodology for the measure of intangible criteria and for decision making

Authors: Fabio De Felice; Antonella Petrillo

Addresses: University of Cassino and Southern Lazio, G. Di Biasio Street, 43, 03043 Cassino (FR), Italy ' University of Naples 'Parthenope', Centro Direzionale – Isola C4, 80143 Napoli, Italy

Abstract: Making decisions requires judgement. Judgement depends on feelings and thoughts and on the ability to interpret the information from the feelings and thoughts which arise from things happening that are inherently tacit, into attributes with different levels of intensity of preference, of importance, or of likelihood. This paper places special emphasis on the measurement of intangible criteria and on their incorporation into the resource allocation process through a proper decision making approach. In this paper, a well-known decision-making method, the analytic hierarchy process (AHP) is applied to identify a quality model to evaluate Italian racecourses' performances. The aim of the work is to provide a contribution to better understand the decision process of Italian racecourses because it is characterised by a decision process that is not well structured.

Keywords: analytical hierarchy process; AHP; DSS; racecourse performance; racecourses; absolute model; intangible criteria; decision making; decision support systems; intangibles; resource allocation; Italy; modelling.

DOI: 10.1504/IJSPM.2014.064392

International Journal of Simulation and Process Modelling, 2014 Vol.9 No.3, pp.157 - 166

Received: 23 Jan 2013
Accepted: 10 Jan 2014
Published online: 16 Oct 2014 *

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