Title: Symptoms, causes and remedies for failures in enterprise systems implementation

Authors: Sock H. Chung; S. Imtiaz Ahmad; Hung-Lian Tang

Addresses: Computer Information Systems, College of Business, Eastern Michigan University, 300 W. Michigan Ave., Ypsilanti, MI 48197, USA ' Computer Information Systems, College of Business, Eastern Michigan University, 300 W. Michigan Ave., Ypsilanti, MI 48197, USA ' Computer Information Systems, College of Business, Eastern Michigan University, 300 W. Michigan Ave., Ypsilanti, MI 48197, USA

Abstract: The purpose of this research is to determine the underlying factors that contribute to failures and provide possible remedies in adopting an enterprise system. A system implemented for an organisation is considered a failure whenever it does not meet the expectations of its stakeholders. This research examines enterprise systems implementation failures and the inter-relationships between symptoms, causes, and remedies. Seven propositions are developed to identify possible key factors of the enterprise systems implementation failures. The propositions are supported with case studies and are intended as guidelines for enterprise systems researchers and practitioners.

Keywords: enterprise systems; implementation failures; symptoms; causes; remedies; customer relationship management; CRM; enterprise resource planning; ERP; supply chain management; SCM.

DOI: 10.1504/IJBIS.2015.069067

International Journal of Business Information Systems, 2015 Vol.19 No.1, pp.103 - 118

Published online: 26 Apr 2015 *

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