Title: Impact of key human dimensions on SCM performance - qualitative and empirical analysis

Authors: Pratima Mishra; Rajiv Kumar Sharma

Addresses: Department of Management and Social Sciences, National Institute of Technology, Hamirpur (H.P.), India ' Mechanical Engineering Department, National Institute of Technology, Hamirpur (H.P.), India

Abstract: The main aim of the study is to develop a framework and provide empirical evidence to support the conceptual and descriptive statements in the literature regarding the impact of human dimensions (HDs) to improve supply chain management (SCM) performance. The research is conducted in two phases. In phase I, after extant review of literature, various human dimension critical to SCM performance were identified and further analytical hierarchy process (AHP) is used to perform pair-wise comparison and prioritise the dimensions. Based upon theoretical envelope, in phase II various research hypotheses were formulated to investigate empirical relationship (using SEM) between human dimensions and their effect on SCM performance. The finding reveals that managerial support (0.74), communication and cooperation (0.70), training (0.63), self-management (0.60), has greater effect on SCM performance. Overall effect of human dimensions on SCM performance is observed to be around 0.73, which is quite significant.

Keywords: supply chain performance; supply chain management; SCM; performance measurement; human dimensions; structural equation modelling; SEM; analytical hierarchy process; AHP.

DOI: 10.1504/IJBEX.2015.071274

International Journal of Business Excellence, 2015 Vol.8 No.5, pp.632 - 661

Received: 21 Dec 2013
Accepted: 14 Mar 2014
Published online: 19 Aug 2015 *

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