Title: Constructing a model for the adoptability of using e-government services in developing countries: the case of Egypt

Authors: Manal A. Abdel-Fattah

Addresses: Faculty of Computers and Information, Information Systems Department, Helwan University, Cairo 11795, Egypt

Abstract: In our previous paper, the factors affecting citizens' adoption of using e-government services were presented. They are then classified into three categories: 1) individual factors which encompass four constructs, i.e., awareness, perceived ease of use, trust and compatibility; 2) governmental factors consisting of two constructs, that are, political issues and information and communication technology (ICT) infrastructure; 3) service factors which include two constructs, namely, communication channels and service cost. This paper is assigned to test and validate the proposed factors; a model for the adoptability of using e-government services will be constructed. A sample of 402 students completed a questionnaire. The questionnaire measured the above eight constructs and two of them were merged, namely, political issues and ICT infrastructure as e-government readiness. Initial analysis for those seven constructs indicated that the service cost, e-government readiness and trust, respectively, are the main reasons that decrease the adaptability of using e-government services.

Keywords: electronic government; technology adoption; e-government adoption; government services; developing countries; Egypt; e-government readiness; awareness; perceived ease of use; trust; compatibility; political issues; information and communications technology; information technology; ICT infrastructure; communication channels; service cost.

DOI: 10.1504/IJEG.2015.074316

International Journal of Electronic Governance, 2015 Vol.7 No.4, pp.293 - 312

Received: 08 Jan 2015
Accepted: 05 Aug 2015
Published online: 22 Jan 2016 *

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