Title: Literature review on ERP implementation challenges

Authors: Shree Ranjan; Vijay Kumar Jha; Pralay Pal

Addresses: Enterprise Solutions, Tata Technologies Ltd, Jamshedpur, Jharkhand, India ' Department of Computer Science and Engineering, B.I.T. Mesra, Ranchi, India ' Engineering Automation, Tata Technologies Ltd, Jamshedpur, India

Abstract: The paper presents a review of the current literature published in journals in the field of information system application 'enterprise resource planning' (ERP) to identify challenges faced in ERP implementation projects. ERP implementation is a challenging and expensive task that not only requires rigorous efforts but also demands to have a detailed analysis of such factors that are critical to the adoption or implementation. Though ERP implementation and its critical issues, success factors and implementation problems have been investigated in the past but they are not filtered comprehensively in terms of the different perspectives. The result of literature review presented of our work focuses on the ERP implementation challenges from four different perspectives such as: technology selection; change management, knowledge management, emerging technologies. Considering these perspectives in ERP implementation projects organisations can realise several benefits such as reducing costs and saving time or extra effort.

Keywords: enterprise resource planning; ERP implementation; change management; knowledge management; technology selection; emerging technologies; literature review; implementation challenges.

DOI: 10.1504/IJBIS.2016.074766

International Journal of Business Information Systems, 2016 Vol.21 No.3, pp.388 - 402

Received: 18 Sep 2014
Accepted: 01 Nov 2014
Published online: 17 Feb 2016 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article