Title: The effect of coaching on employee performance in the human resource management field: the case of the Lebanese banking sector

Authors: Soha El Achi; Esther Sleilati

Addresses: Faculty of Business Studies, Arab Open University, Beirut, Lebanon ' Faculty of Business Administration and Economics, Notre Dame University, Zouk Mosbeh, Lebanon

Abstract: Owing to the aggressive competition worldwide, companies are increasingly conscious of the HR prominence. Effective HR is furthermore perceived as a major source of competitive advantage leading companies to success. Thus, to improve organisational performance, HRM is investing in its human capital to develop their skills by implementing updated techniques, such as coaching. This paper explores the effect of coaching on employee performance in the Lebanese banking sector. It aims at filling the gap in the Lebanese market by examining coaching creative and motivational intervening mechanisms which lead to employee enhanced performance. A qualitative case study methodology within an exploratory framework is adopted in this research aiming at evaluating the effects of coaching on employee creativity and motivation, and consequently on employee performance. The results of this investigation will help managers and scholars to reveal coaching in the Lebanese banking sector, its effects, and its implications on employee performance.

Keywords: human resource management; HRM; coaching; employee performance; employee creativity; employee motivation; Lebanon; banking industry; human capital.

DOI: 10.1504/IJTGM.2016.076321

International Journal of Trade and Global Markets, 2016 Vol.9 No.2, pp.137 - 169

Received: 25 Jul 2015
Accepted: 10 Oct 2015
Published online: 03 May 2016 *

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