Title: Development of an integrated environment for the reengineering of public sector e-government system processes

Authors: Roula Michaelides, Dennis Kehoe

Addresses: e-Business Division, The Management School, University of Liverpool, Liverpool L69 7ZH, UK. ' e-Business Division, The Management School, University of Liverpool, Liverpool L69 7ZH, UK

Abstract: This paper describes a case study-based research project in a North Wales Social Services department, aiming at transforming the core business processes from manual paper-based systems to transparent web-based applications. There is an emphasis on the structured approach used when developing the portal prototype, which incorporated a business process automation component with a view of meeting the e-government agenda. This paper reviews current systems used in the public sector and proposes the development of an e-government system supporting an integrated environment. The proposed system leverages on the internet to provide portable systems based on data transparency and process integration through portal technologies.

Keywords: e-government; business process automation; portals; business process reengineering; public sector; social services department; internet; data transparency; process integration; e-care portal; accessibility; workflow.

DOI: 10.1504/IJSPM.2005.007649

International Journal of Simulation and Process Modelling, 2005 Vol.1 No.3/4, pp.189 - 198

Published online: 30 Aug 2005 *

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