Title: Design of quality system documentation in hydrotiller production unit as improvement of quality management system in small and medium enterprise

Authors: Nilda Tri Putri; Frastia Retha; Sha'ri Mohd Yusof

Addresses: Department of Industrial Engineering, Faculty of Engineering, Andalas University, Indonesia ' Department of Industrial Engineering, Faculty of Engineering, Andalas University, Indonesia ' Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, Malaysia

Abstract: CV Citra Dragon is one of small and medium industries producing equipment and agricultural machinery (also known as Alsintan) in West Sumatra, Indonesia. The company needs to implement a quality management system (QMS) to win the competition as a result of globalisation. QMS applied in that company is still limited to a single product that is rice thresher machine (thresher). Therefore, the scope of the QMS in the company needs to be extended to other products that are hydro tiller which is one of the two main products produced by it. The existence of a well-documented quality system is important for a company in implementing QMS. Therefore, it is necessary to design a quality system documents on the company related to hydro tiller production process. It is based on the ISO 9001: 2008. Quality systems documents are required and made in the study include three levels of documentation, the procedures, work instruction, and form.

Keywords: quality management systems; QMSs, ISO 9001; procedures; work instructions; forms; small and medium-sized enterprises; SMEs; quality system documentation; hydrotiller production; agricultural machinery; Indonesia.

DOI: 10.1504/IJPQM.2016.078019

International Journal of Productivity and Quality Management, 2016 Vol.19 No.1, pp.116 - 138

Received: 25 Sep 2014
Accepted: 11 Oct 2014
Published online: 31 Jul 2016 *

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