Title: Performance management in Iranian manufacturing organisations: practices and culture

Authors: Mahmoud M. Yasin; Carlos F. Gomes; Jafar Alavi; Rasoul Shafieyoun

Addresses: Department of Management and Marketing, East Tennessee State University, P.O. Box 70625 – Johnson City, TN 37614, USA ' ISR-Institute of Systems and Robotics, School of Economics, University of Coimbra, Av. Dias da Silva 165 – 3004-512 Coimbra, Portugal ' Department of Economics and Finance, East Tennessee State University, P.O. Box 706686 – Johnson City, TN 37614, USA ' Department of Marketing, Mobarakeh Islamic Azad University, P.O. Box 84815-119 – Moalem Ave., Mobarakeh, Iran

Abstract: Using a cross-sectional sample of 94 medium to large-sized manufacturing organisations in Iran, this study utilised cluster, regression, and gap analyses to study the relationships among extent of use, predictive value, and information availability for 63 performance measures. Based on the results, it appears that the studied Iranian manufacturing organisations do not overemphasise financial measures at the expense of other important performance measures related to the competitive, strategic environment, operational efficiency, and the human resource development. The Iranian executives appear to overlook the innovation aspects of organisational performance. The implications of this research are highlighted in relation to the findings and the conclusions. The conceptual framework in Figure 1 is offered for future research, which deals with performance management and its interaction with the economic and cultural facets.

Keywords: Iran; manufacturing industry; performance measures; performance management; open systems; environmental changes; culture; financial measures; operational efficiency; human resource development; HRD; innovation; organisational performance; firm performance.

DOI: 10.1504/IJBEX.2016.078674

International Journal of Business Excellence, 2016 Vol.10 No.3, pp.329 - 353

Received: 13 Nov 2014
Accepted: 17 Dec 2014
Published online: 01 Sep 2016 *

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