Title: Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation

Authors: Himanshu Gupta; Jayant Bisen; Satyam Kumar; Shantanu Das

Addresses: School of Mechanical Engineering, Lovely Professional University, Jalandhar, India ' School of Mechanical Engineering, Lovely Professional University, Jalandhar, India ' School of Mechanical Engineering, Lovely Professional University, Jalandhar, India ' School of Mechanical Engineering, Lovely Professional University, Jalandhar, India

Abstract: The role of micro, small and medium enterprises (MSMEs) in a nation's economy has been widely emphasised in past studies, these MSMEs have been able to cope with global competition through proper quality management. But Indian MSMEs have been lacking in quality management initiatives. Using the critical factors of TQM questionnaire based on Likert-scale, the thinking of the firm owner is taken in use. Various statistical tools are used to interpret the numerical data received. The result shows that there are various tasks or process to be improved including top management's role, work place environment, employee relation, etc. A gap between modern trade and traditional retail sectors are analysed using self-assessment evaluation. In this research, the critical factors are perceived, introduced and analysed using statistical tools. This will help in establishing the fact that TQM cannot be ignored for development of manufacturing sector and hence overall development of Indian economy.

Keywords: employee relationships; micro and SMEs; small and medium-sized enterprises; MSMEs; supplier quality; top management role; total quality management; critical success factors; CSFs; TQM implementation; internal quality; external quality; India; microenterprises; manufacturing industry.

DOI: 10.1504/IJBEX.2016.079254

International Journal of Business Excellence, 2016 Vol.10 No.4, pp.449 - 475

Received: 02 Jan 2015
Accepted: 26 Feb 2015
Published online: 26 Sep 2016 *

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