Title: Some observations on knowledge management software product development

Authors: Lai C. Liu, Kai S. Koong, DeLease Williams

Addresses: The University of Texas Pan American, College of Business Administration, Computer Information Systems and Quantitative Methods Department, 1201 West University Drive, Edinburg, TX 78541, USA. ' The University of Texas Pan American, College of Business Administration, Computer Information Systems and Quantitative Methods Department, 1201 West University Drive, Edinburg, TX 78541, USA ' Southern University at New Orleans, Graduate Studies Program, 6400 Press Drive, New Orleans, LA 70126, USA

Abstract: Even though most knowledge management software products are developed with the intention of serving as many industries and segments as possible, each of the software products has their own niche markets and unique characteristics. Moreover, some packages have a longer history than others and may have more features to offer. Still others are developed by major vendors and may contain creative attributes that are unique to specific applications. For end-users, such diversity means that they must exercise great care when analysing and selecting knowledge management software products. Sixty-seven knowledge management software products are examined in this study. Specifically, the variables examined included the types of operation or users that can especially benefit from the knowledge management software, market segments served, and business functions supported.

Keywords: knowledge management; organisational learning; software development; software innovation; software capabilities.

DOI: 10.1504/IJIL.2006.008176

International Journal of Innovation and Learning, 2006 Vol.3 No.1, pp.1 - 15

Published online: 22 Nov 2005 *

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