Title: Factors affecting users' mobile technology usage intentions: an example of QR code scanning for mobile commerce

Authors: Chien-Ta Bruce Ho; Jhong-Min Denis Yang

Addresses: Graduate Institute of Technology Management, National Chung Hsing University, No. 250, Guoguang Rd., South Dist., Taichung City, Taiwan ' Graduate Institute of Technology Management, National Chung Hsing University, No. 250, Guoguang Rd., South Dist., Taichung City, Taiwan

Abstract: Mobile commerce is supported by mobile technologies called applications (apps) installed on mobile devices. This study uses QR code, one of the most compelling apps for mobile commerce, as research context example attempts to explore factors that affecting users' mobile technology usage intentions. We use the theory of reasoned action (TRA) as a research framework. Structural equation modelling analysis was conducted using SmartPLS 3.0 with 172 samples. All of the hypotheses are supported by significant path coefficients and high levels of R². While this appears to be a perfect result, it does not explain phenomena that the authors observed during sampling procedures and could not by itself solve the problems that marketers face in their promotion of mobile QR code usage. Therefore, the study was extended through qualitative analysis. We determined that there are four reasons that individuals cannot scan QR codes and six factors in limited usage, which explain customers' scanning willingness and are crucial to future practice. Finally, this paper discusses practical and academic implications and recommendations based on these findings.

Keywords: emotional factors; environmental factors; equipment factors; information factors; mobile commerce; m-commerce; mobile technology; moderating effects; partial least squares; PLS; QR code scanning; qualitative analysis; quantitative analysis; security factors; structural equation modelling; SEM; social factors; theory of reasoned action; TRA; usage intentions; mobile apps.

DOI: 10.1504/IJMC.2017.082539

International Journal of Mobile Communications, 2017 Vol.15 No.2, pp.185 - 209

Received: 23 Jul 2015
Accepted: 15 May 2016
Published online: 28 Feb 2017 *

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